Shipping Policy
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Last updated: April 19, 2025

At Enexia, we are committed to providing reliable and transparent shipping services exclusively within the United Kingdom. This Shipping Policy outlines our delivery process, timelines, and terms to ensure a smooth shopping experience.

1. Shipping Destination
We currently ship only within the United Kingdom. We do not offer international shipping or delivery to any addresses outside the UK.

2. Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). During high-demand periods or holidays, processing times may be slightly longer.

Estimated Delivery Time (including handling): 3–5 working days.

Packaging & Care
We take special care in packaging your order. All items, including handbags and flat shoes, are securely packed using protective materials to ensure they arrive in perfect condition.
Orders are dispatched in discreet, unbranded packaging for added privacy and presentation.

3. Shipping Methods
We partner with trusted UK carriers such as Royal Mail, UPS, and FedEx to deliver your orders safely and promptly. All orders include tracking, which is provided to you via email once dispatched.

Shipping is carried out on business days only. While we aim to meet our delivery estimates, external factors such as weather or courier delays may impact delivery times.

4. Shipping Costs
We offer free standard shipping on all orders within the United Kingdom — no minimum spend required.

5. Order Tracking
Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to follow your shipment through the carrier’s website or through our “Track Your Order” page.

6. Shipping Address Accuracy
Please double-check your shipping address during checkout. Enexia is not responsible for delivery issues arising from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, contact us immediately. Any carrier fees resulting from address changes will be the responsibility of the customer.

7. Lost or Damaged Packages
– If your package is lost or damaged during transit, please contact us within 7 days of the recorded delivery date.
– We may request supporting evidence (e.g., photos) to validate your claim.
– If the package is returned due to an incorrect or incomplete address, redelivery fees may apply.
– If the carrier marks the package as “delivered” but you did not receive it, please contact the carrier directly to initiate a trace within 7 days.

8. Multiple Shipments
If your order includes multiple items, they may be shipped separately to expedite delivery. Each shipment will have its own tracking number.

9. Shipping Restrictions
We do not ship to:
– PO Boxes
– APO/FPO addresses
– Locations outside the United Kingdom

If you are unsure whether we can deliver to your location, please contact us before placing an order.

10. Returns and Exchanges
For information about returns, exchanges, and eligibility, please refer to our dedicated Return Policy page.

11. Questions?
If you have any questions about your delivery, please contact our support team. We’re here to help ensure your order arrives smoothly and on time.

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Contact & Company Information

For questions or support, please contact us:

Customer Service:
• Email: contact@enexia.store
• Phone (UK): +44 7455 295565
• Contact Page: https://enexia.store/contact/
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Company Details:
• Company Name: ENEXIA UK LTD
• Company Registration Number: 15479663
• Registered Address: 8 Clock House Parade, North Circular Road, London, N13 6BG, United Kingdom