Privacy Policy
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Last updated: April 19, 2025
This Privacy Policy describes how Enexia.store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://enexia.store/ (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. Below are examples of what we collect and why.
Device Information
Examples: browser version, IP address, time zone, cookie data, viewed pages/products, search terms, and interactions with the Site.
Purpose: to load the Site accurately and perform analytics to improve the Site.
Source: collected automatically via cookies, log files, and tracking technologies.
Disclosure: shared with our service provider, WordPress.
Order Information
Examples: name, billing address, shipping address (UK only), payment info, email, phone number.
Purpose: to provide products, process payments, arrange delivery, send invoices/confirmations, prevent fraud, and offer customer service.
Source: collected from you.
Disclosure: shared with our service provider, WordPress.
Customer Support Information
Purpose: to respond to your inquiries and support requests.
Source: collected directly from you.
2. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If we discover that such data has been collected, we will delete it promptly.
3. Sharing Personal Information
We may share your Personal Information with third-party service providers to help us operate the Site and fulfill our services. For example:
– WordPress powers our online store. Learn more: https://www.wordpress.com/legal/privacy
– We may share data to comply with legal obligations or protect our rights.
4. Using Personal Information
We use your Personal Information for purposes such as:
– Fulfilling orders and delivering products (within the UK only)
– Communicating with you about your orders or inquiries
– Offering personalised content and advertising (with your consent)
– Monitoring for fraud and ensuring safe transactions
– Complying with applicable laws and regulations
5. Behavioural Advertising
We may use your Personal Information to show you relevant ads based on your activity on our Site and other websites. For example:
– We use Google Analytics to understand how visitors use our Site. Details: https://policies.google.com/privacy
– We may work with ad partners using cookies and similar technologies to personalise advertising experiences.
You may opt out of targeted advertising by visiting:
– Network Advertising Initiative: http://www.networkadvertising.org/choices/
– Google Ads Settings: https://adssettings.google.com/authenticated
Note: Targeted ads may still appear based on general browsing behavior unless disabled through your browser or ad settings.
6. Your Rights (Under UK GDPR)
As a UK resident, you have the following rights under the UK GDPR:
– Access: Request access to the personal data we hold about you.
– Rectification: Request that we correct or update inaccurate information.
– Erasure: Ask us to delete your data, subject to legal exceptions.
– Restrict Processing: Request limits on how we use your data.
– Object: Object to the processing of your data for direct marketing.
– Data Portability: Request a copy of your data in a transferable format.
To exercise any of these rights, please contact us at: contact@enexia.store or fill out our form at https://enexia.store/contact/.
If you designate an authorised agent to act on your behalf, we may request proof of authorisation.
7. Lawful Basis
We process your personal data based on the following lawful grounds under UK GDPR:
– Your consent
– Performance of a contract with you
– Legal compliance
– Legitimate interests (e.g., fraud prevention, improving services), provided these do not override your rights
8. Data Retention
We retain your Personal Information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your information as outlined above.
9. Automated Decision-Making
We do not make decisions based solely on automated processing that significantly affects you. Some limited automated systems (e.g., fraud detection) may be used, but not in ways that have legal effects.
10. Cookies
We use cookies to personalise your experience, remember preferences, understand user behavior, and provide targeted advertising.
You can manage or disable cookies in your browser settings. Learn more: www.allaboutcookies.org
Blocking cookies may affect the functionality of the Site.
11. Do Not Track
We do not alter our data practices in response to “Do Not Track” signals, as there is currently no consistent industry standard for compliance.
12. Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review the policy regularly.
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Contact & Company Information
For questions or support, please contact us:
Customer Service:
• Email: contact@enexia.store
• Phone (UK): +44 7455 295565
• Contact Page: https://enexia.store/contact/
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Company Details:
• Company Name: ENEXIA UK LTD
• Company Registration Number: 15479663
• Registered Address: 8 Clock House Parade, North Circular Road, London, N13 6BG, United Kingdom