Frequently Asked Questions (FAQ)
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1. Shipping Information
Q: What shipping methods do you offer?
A: We offer standard shipping exclusively within the United Kingdom. All orders are processed and shipped via trusted UK courier services to ensure reliable and timely delivery.
For more information, please refer to our Shipping Policy.
Q: How long will it take to receive my order?
A: Orders are processed within 1 to 2 business days. Delivery typically takes an additional 2 to 3 business days. Orders are processed from Monday to Friday and are not processed or shipped during weekends or UK public holidays.
Please see our Shipping Policy for full details.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with a tracking number. You may also track your order via our https://enexia.store/track-order/: Track My Order.
Q: Do you offer international shipping?
A: No, we do not offer international shipping at this time. We currently only deliver to addresses within the United Kingdom.
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2. Return and Refund Policy
Q: What is your return policy?
A: We accept returns for unworn, unused, and undamaged items within 30 days of delivery. Items must be returned in their original packaging, with all tags intact.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team. We will guide you through the return process and provide return instructions, including a return label if applicable.
Q: Do I need to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, unless the item is faulty or incorrect. In such cases, return shipping will be covered by us.
Q: How long will it take to get a refund?
A: Refunds are processed within 5 to 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
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3. Product Information
Q: Are the shoes made from real leather?
A: Our shoes are made from high-quality synthetic leather or polyester, designed for comfort and durability.
Q: Are the handbags made from real leather?
A: No, all our handbags are crafted from premium synthetic leather. We focus on quality, aesthetics, and sustainability.
Q: Can I find matching shoes and handbags?
A: Yes, we offer curated selections and recommendations on our website to help you pair shoes and handbags effortlessly. Explore our collection for stylish combinations.
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4. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at contact@enexia.store. We aim to respond within 9:00 AM – 6:00 PM (GMT) (Monday to Friday).
For urgent inquiries, you may also call us at +44 7455 295565.
Q: Can I call customer service?
A: Yes, you can contact us by phone at +44 7455 295565 or email at contact@enexia.store. We’re here to help.
Q: What should I do if I have an issue with my order?
A: If there’s an issue such as receiving the wrong item or a damaged product, please contact us immediately. We will resolve the issue promptly through a return, exchange, or refund.
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Contact & Company Information
For any questions or support regarding your orders, please contact us. We’re here to help you and ensure the best shopping experience.
Customer Service:
• Email: contact@enexia.store
• Phone (UK): +44 7455 295565
• Contact Page: Available for more ways to get in touch
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Company Details:
• Company Name: ENEXIA UK LTD
• Company Registration Number: 15479663
• Registered Address: 8 Clock House Parade, North Circular Road, London, N13 6BG, United Kingdom.